As a data controller, we fully comply with the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003 and the General Data Protection Regulations (EC Directive) 2016 (GDPR).
The Web Orchard is a trading name of Information Solutions Ltd.
We are recorded on the ICO Data Protection Register under registration number ZA333916.
Your Privacy – our promise.
We are committed to protecting the privacy of our clients and will treat all information you give us with care.
We promise to:
- Tell you why we collect personal information, how we do this and what we use it for.
- Only collect the information we need to deliver the service to you.
- Never sell your personal information or let other organisations use it for marketing.
- Keep the personal information up to date and ensure it is safe and secure.
- Require any suppliers or partners who work with us to have privacy policies.
Who we are.
In this policy references to The Web Orchard or TWO are to The Web Orchard which is a trading name of Information Solutions Limited, Registered number 04798672, The Pump House, Coton Hill, Shrewsbury, Shropshire. SY1 2DP.
The controller is Information Solutions Limited.
What information we collect and how we collect it.
We collect personal information about you to enable us to provide the service to you. This includes:
- Name and address
- Email address and telephone numbers
- Dob, bank details, previous organisation employed with, pension details, personal description and photographs.
- Any personal information you give to us when you use our help lines.
- When you visit our website, we collect information about your IP address and pages you visit. This does not tell us who you are or your address, unless you choose to provide that information.
- We do not use or disclose sensitive personal data, such as race, religion or political affiliations without your explicit consent.
- Your payment information (e.g. credit card details) provided when you make a purchase from us is not received or stored by us. That information is processed securely and privately by the third party payment processors that we use. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.
We collect the personal information in the following ways:
- When you provide information by filling in a form whether on our website or a paper form.
- When you correspond with us by email, phone or other ways.
- Enter a competition, promotion or survey.
- When you participate in discussion forums or other social media on our site or sites managed by us.
- Information from third parties including business partners, service providers, technical sub-contractors, payment and delivery services, advertisers when you have given permission to share it with us.
- From publicly available services to keep your information up to date for example the Post Offices National Change of Address database.
How we use the information and why we need it.
We use the personal information to provide the services and to meet our contractual commitments to you. In addition, this may include:
- Processing – this will include using the information to fulfil any request made by you to receive one of our services or products, receive an email newsletter or to fulfil a contract with you.
- Marketing – in addition to processing we will use your personal information to provide you with information about services or products you have requested or would reasonably expect to receive from us. You will be able to change your mind at any time and we will keep your preferences up to date. Any email to you about marketing will have a link to let you unsubscribe.
- Legitimate interests – Information Solutions also processes your data when it is in our legitimate interest to do this and when these interests do not override your rights. These legitimate interests include providing you with information on products or services.
- Consent – where we need your consent we will ensure you are as fully informed as possible and use that consent solely for the reason you have given it to us. You will be able to change your mind at any time by contacting us at the address in paragraph 11. Any email or text to you will have a link to let you do so.
- Profiling – we may make use of profiling and screening methods to provide a better service to clients. Profiling helps us target resources more effectively through gaining an insight into the background of clients and helping us build relationships that are appropriate to their interests.
Who will see the information?
Your information will only be accessible to our staff and only where it is appropriate in respect of the role they are carrying out. We will never sell your information or let other organisations use it for their own purposes.
We will only share your personal information:
- If you have consented to us doing so and for the specific reason your consent was given. You will have the opportunity to withhold consent when you complete the form on which we collect the data or you can do so by writing to us at the address in paragraph 11.
- Where we use other companies to provide services on our behalf for processing, mailing, delivering orders, answering client’s questions about products or services, sending mail and emails, data analysis, assessment and profiling, when using auditors and advisors or processing credit/debit card payments.
- When we are acting as a reseller to sell software, hardware and online services and we need to provide personal information to the organisation supplying the goods.
- With our subsidiaries.
- When we are legally required to, or because of a lawful request by a governmental or law enforcement authority.
- If we merge with another organisation or form a new entity.
The security of your personal information is very important to us.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
All the personal data is processed in the UK however for IT hosting and maintenance your information may be situated outside the European Economic Area (EEA).
You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
You have the following rights:
- Transparency over how we use your personal information (right to be informed).
- To request a copy of the information we hold about you, which will be provided to you within one month (right of access).
- An update or amendment of the information we hold about you (right of rectification).
- To ask us to stop using information (right to restrict processing).
- Ask us to remove your personal information from our records (right to be forgotten).
- Request us to remove your information for marketing purposes (right to object).
- To obtain and reuse your personal data for your own purposes (right to portability).
- Not to be subject to a decision based on automated processing.
You can write to us about any of these rights at the address in paragraph 11. There is no charge for a request and we will respond to the request within one month.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Retention of information.
We hold your information only for as long as necessary for each purpose we use it. This will normally be two years from our last interaction with you unless for legal or taxation reasons it is necessary to retain it for a longer period.
How to contact us.
The Pump House, Coton Hill, Shrewsbury, Shropshire. SY1 2DP.
This policy was last updated on 16th April 2018.