Every project follows the same clear process, whatever the size of the job – whether that’s a full website build or ongoing support – so you always know what’s happening and what comes next.

Enquiry & Discovery

Every enquiry is handled by our account team, who set up an initial discovery call. This is where we go through what the project actually needs to achieve, rather than jumping straight to design or technology.

Proposal

From there we put together a proposal, followed by a call to talk it through, answer questions and make sure everything’s right before anything is agreed.

Design Briefing & Sign-off

Once a project is confirmed, we organise a meeting between you and our designer to brief them on the look and feel you’re after. Nothing moves into development until you’ve signed off the design.

Build & Staging

Our developers then build the site on our staging server. You’re given access to this at an early stage, along with training, so you can be part of the process rather than waiting for a big reveal at the end.

Content & Copywriting

If you need a hand with copywriting or content generation at this point, we can help with that too, working alongside you rather than leaving you to fill in the blanks on your own.

Go-Live Checklist

Before anything goes live, it’s tested against our 50-point go-live checklist, covering redirects, analytics, Search Console and the common issues that catch people out during a launch.

Moving to Our Hosting & Support

Not every project starts with a new build – a lot of clients come to us just to move their existing website onto our managed hosting & support. That follows its own clear process too: we migrate your site onto a staging area first, so nothing touches your live website while we work.

From there we test thoroughly – checking pages, forms, functionality and integrations all work exactly as they should on the new environment. Once you’re happy, we handle the DNS changes needed to point your domain at us, timed carefully to keep downtime to a minimum.

Marketing Retainers

Ongoing digital marketing work runs as a retainer built around a set number of hours each month, agreed upfront based on your goals and the channels involved – SEO, PPC, social media or content. That time is allocated to a prioritised plan of work for the month, agreed with you in advance, so you always know what’s being worked on and why.

Each month closes with reporting against that plan – what was delivered, what results it drove, and what we’d recommend focusing on next – so the retainer keeps adapting to what’s actually working rather than running on autopilot.

Ongoing Support

Once you’re live, our managed hosting takes care of page speed, uptime, security and backups, so the site keeps performing long after launch day.

Beyond the Project

We care about more than shipping a website on time. That shows up in how we run projects too, from the way we support community initiatives to our commitment to the environment, including hosting powered by renewable energy.

Want to see this process in action? Take a look at our work to see the kind of websites and campaigns it produces.

Want to see how this would work for your project? Get in touch and we’ll talk you through it.