The Web Orchard provides a high level of support alongside our various website hosting packages, providing ongoing assistance and general website maintenance. This service is available for both websites created by our team, or other WordPress sites now hosted by us.
What is WordPress Incident Support?
WordPress Incident Support is designed for situations which though rare, may occur where your critical issues may arise with your website requiring immediate attention.
Examples of WordPress Incidents are:
- Security breach
- Significant page functionality or display malfunction
- Full website crash/failure
Though such situations are rare, our incident support service means our team are able to step in, diagnose the cause and resolve the problem quickly. This can ensure minimal downtime and seek to prevent any further damage or disruption.
Why is WordPress Incident Support Important?
WordPress Incident Support is an essential service for organisations to secure a sustained online presence, maintain integrity to customers and minimise any potential losses – especially for e-commerce businesses.
WordPress Incident Support includes:
Complete Diagnostics
Our team will complete a series of comprehensive diagnostics to identify the cause of the issue to find effective solutions.
Data Recovery
Identify and safely restore lost data or files impacted following cause of website disruption.
Security Patching
Immediate implementation of any identified additional security measures required in relation to the website issue for future prevention.
Incident Support is in excess of our standard patching and maintenance schedule as part of our enhanced hosting services.
The Web Orchard Services
In addition to our creative and effective website design and development services, we offer a range of hosting and support packages to help get the most from you WordPress website.
Support is included as part of all our hosting packages to ensure our customers have the best combination to keep their website effective and efficient. Available to new and existing customers to secure a better website hosting experience.
Read more about our website hosting and support packages and speak to a member of our team to find out more about our easy WordPress migration and other services.