Shropshire Fire and Rescue Service

This project represents a major digital upgrade, focused on improving performance, accessibility, and operational efficiency for both the public and the fire service team.

Migrating from Drupal 7 to WordPress

A core element of the project was migrating from Drupal 7 to WordPress, including more than 64,000 pieces of content spanning incidents, safety advice, station information, governance documents and more.
This migration ensures long-term sustainability while enabling a significantly more efficient content management experience for staff.

A Fresh, User-Centred Design

We created a new design and information architecture aimed at making the site simpler to navigate and easier to use.
The refreshed layout improves clarity for key journeys such as:

• Finding local station details
• Accessing safety resources
• Viewing incident updates
• Reviewing service governance information

Overall, the user experience is faster, clearer, and more accessible.

Enhanced Functionality & Operational Efficiencies

To support internal processes and public transparency, we delivered a range of new and improved features, including:

• Streamlined tools for publishing meetings, agendas, and documents
• More efficient content workflows
• Better categorisation and search capabilities
• Modernised templates supporting consistent presentation across the site

These improvements reduce administrative time and ensure information can be shared quickly and accurately.

Built for WCAG 2.2 Accessibility

Accessibility was a priority from the outset.
The website has been developed in line with WCAG 2.2, providing inclusive access for all users, regardless of device or assistive technology.